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All purchases enjoy the "satisfaction or your money back" option!
Return the item within five days from the date of delivery in perfect condition, including its original box, once the integrity of the goods has been ascertained, only the cost of the item will be refunded (excluding shipping costs, which will be borne by the buyer as required by law).


In case of non-delivery of the goods due to the absence of the recipient or to the wrong address, the cost of the further shipment will be borne by the buyer; We also decline any responsibility for any damage caused by the goods attributable to transport, for any delays in delivery and otherwise not attributable to us.


In case of free shipping in some countries and for the quantity of products purchased that provide for free shipping, in some conditions the packaging material and the relative container boxes of the clogs will be reduced.

Therefore if you want complete packaging and hoof storage boxes please contact us before purchasing.

Information pursuant to Article 13 of Legislative Decree 196/03

This information describes, pursuant to and for the purposes of Legislative Decree n. 196/2003 on the protection of personal data (called "Code"), the methods and purposes for managing the data provided by users of the site. It is made in accordance with art. 13 of the Code as well as in consideration of Recommendation 2/2001 on the minimum requirements for online data collection in the European Union, adopted on May 17 by the EC-Group for the protection of individuals with regard to the processing of personal data and is addressed to all those who access the site. Everything provided in this information, unless otherwise indicated, is provided only for the site. The Managers and Authors of the site are not responsible for the contents of third party sites directly or indirectly connected also through links from the site.

Holder of the treatment

The data controller is Kiara Shoes. The data processing will be performed by employees or collaborators of the company operating within the same, according to the persons in charge or responsible for the processing. You have the right to update, modify, delete your data by writing to the following email address:

Data processed and purpose of the processing

The simple consultation of the site does not in itself involve the collection or processing of users' personal data except for navigation data and cookies for which relevance for privacy purposes, please refer to the next sections of this document. If among the data provided by the user there were some attributable to third parties, the user guarantees to Kiara Shoes that they obtain their consent for the collection and processing of data. As for the purposes of the processing, they are identified with the completion of the subscription phase and with its subsequent execution, with the sending of messages concerning the registration and its operation and, subject to a specific consent of the user, with the sending promotional and illustrative material of the products / services and, if present, the website newsletter.

Processing methods

In any case, the processing will take place with the aid of tools and procedures suitable for guaranteeing security and confidentiality in accordance with the law and can be carried out both on and offline. Specific security measures are observed to prevent data loss, illicit or incorrect use and unauthorized access.


Upon registration, the user is invited to read the information provided pursuant to the Code and to confirm consent to the processing of the data provided on that occasion, for the purposes described from time to time. This consent and the provision of data marked as such must be considered mandatory in order to complete the registration on the site and the use of the services connected with the registration; the consent itself will, on the contrary, be optional with reference to the sending of promotional and / or information material relating to the activity and products / services of Kiara Shoes.

Scope of data dissemination

The personal data provided by users will be processed by Kiara Shoes or by persons appointed by the company as managers or agents. They will also be communicated to third parties in charge of providing services related to the activities of the site and the execution of the contractual obligations assumed through them, who will archive them and process them to allow the execution of the service entrusted to each of them. In particular, the subjects are suppliers of technological and telematic services, suppliers of logistics services, system managers and payment services.

Navigation data

The computer systems and software procedures used to operate the site acquire, during their normal operation, some data whose transmission is implicit in the use of Internet communication protocols. This information is not collected to be associated with identified interested parties but which, by its very nature, could allow users to be identified through processing and association with data held by third parties. This category of data includes IP addresses or domain names of the computers used by users who connect to the site, the addresses in URI notation of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters relating to the user's operating system and IT environment. These data are not disclosed but are used for the sole purpose of obtaining anonymous statistical information on the use of the site and to check its correct functioning; they are kept for the times defined by the relevant legal regulations. The data could still be used to ascertain responsibility in the event of hypothetical computer crimes against the site.

Rights of the interested party

The user has the right at any time to obtain confirmation of the existence or otherwise of the data and to know its content and origin, to know the purposes and methods of treatment, to know - in case of treatment with electronic tools - the logic applied to this treatment, to verify its accuracy or request its integration or updating, or correction (Article 7 of Legislative Decree No. 196/2003). Pursuant to the same article, the user has the right to request cancellation, transformation into anonymous form or blocking of data processed in violation of the law, as well as to oppose in any case, for legitimate reasons, to their processing. The processing of the user's personal data will take place in accordance with and will be governed by Italian law (Legislative Decree no. 196/2003). The rights may be exercised by sending a simple written communication to be addressed to Kiara Shoes or to the address


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